For applicants
Your case, your portal
Everything about your application happens in the applicant portal. This page explains the tooling our staff use behind the scenes and what it can never do with your information.
What staff tooling does
Our case managers can review your documents, confirm payments, add internal notes and move your case to its next step from their own work tools. Every action is recorded against the staff member who took it, exactly as if they had used the staff portal.
What it can never do
- Log in as you or change your account.
- Download your original documents. Reviewers see time-limited previews.
- Send you free-form email. Only approved templates, on your case.
- Approve a document without a human confirming they reviewed it.
Where things are
- Dashboard: your next step and deadlines.
- Documents: upload and replace files.
- Notifications: every message we send.
- Help: contact your case manager.
Common questions
Can I connect my own AI assistant to my application?
Not today. The tools described on this site are for staff accounts only, and the read-only API refuses applicant credentials. If that changes, it will be announced in the portal first.
Is my data used to train AI models?
No. Staff tooling calls our own management API in real time. Your documents, notes and messages are returned as data to the staff member who is signed in and are not used for training.
How do I know a staff action was legitimate?
Your case timeline in the portal shows every status change and every message sent to you, with the date. If something looks wrong, reply to any message from your case manager or write to [email protected].